Shipping & Returns

Shipping

All items will be processed and sent from our Mackay, Queensland 4740 office. Once we receive payment, please allow three full business days of processing time prior to the shipment of your order. After your order has been processed, domestic orders will be shipped via Australia Post or Sendle. Please check directly with the Australia Post or Sendle website using your postcode and our postcode to calculate the estimated shipping time. Please note - Stomping Elephants is not responsible for any shipping delays once the item is in transit. Information about local pickup can be found below.

Shipping Costs

All orders must be sent as a tracked parcel. There are several reasons for this, the first reason is for the safety of our amazing postal workers and awesome customers like you. If we send your pretty earrings in a smaller package, the earrings can poke through the packaging and potentially injury someone (Eek! Not good!). Secondly, we want to make sure your earrings arrive in perfect condition, so the parcel provides adequate protection for the goods inside. In terms of postage costs, we are at the mercy of Australia Post and other couriers who determine the shipping rates. We also have to consider extra costs such as boxes, bags, tape, labels, etc. We offer very affordable everyday prices on our earrings and have remained very competitive over the years. We understand shipping fees can be the bane of one's existence (including ours), which is why we offer free postage for Australian domestic orders over $49 (excludes Bon Maxie earring boards and e-Vouchers). One very clever way our customers take advantage of this offer is by inviting friends to go in on the order so that you can quickly qualify for free shipping and get more bang for your buck together.

Standard Shipping

The cost of standard shipping is $10. Most packages generally take two to ten business days from the time your item is posted until it arrives. Our orders are sent as parcels and include tracking.


Registered Post

This option costs extra and includes tracking and requires a signature on delivery for added security. This is not an express service and generally takes two to ten business days to arrive from the time your item is posted.


Express Post

By choosing Express Post at checkout, you are paying for Australia Post's express delivery service. This means your item will be delivered express only after we have processed your order. At Stomping Elephants, all orders are processed and packed in the order they are received, regardless of whether or not they are being shipped via express post. Our processing time is three full business days from the time payment is made. Once the order has been processed, the expected delivery times for your state/town can be found on the Australia Post website using your postcode and our postcode to calculate the estimated shipping time. Please keep this information in mind when choosing a shipping method, especially around the busy holiday periods as peak processing times will apply. This shipping method does not include signature on delivery. Stomping Elephants is not responsible for lost or damaged postage, or shipping delays once the item is in transit.


Free Shipping

To qualify for free shipping, your order total must be greater than A$49 (excluding shipping or taxes) on Australian domestic orders. Please select the free shipping option at the checkout. Items will be shipped via standard Australia Post or standard Sendle. Stomping Elephants Pty Ltd is not responsible for lost or damaged postage. For a small fee, you have the option to add signature on delivery for added security.

PLEASE NOTE - Orders that include Bon Maxie earring boards or e-Vouchers do not qualify for free shipping.


$6 Express Shipping Deal

To qualify for our six dollar express shipping deal, your order total must be greater than A$49 (excluding shipping or taxes). By choosing Express Post at checkout, you are paying for Australia Post's express delivery service. This means your item will be delivered express only after we have processed your order. At Stomping Elephants, all orders are processed and packed in the order they are received, regardless of whether or not they are being shipped via express post. Our processing time is three full business days from the time payment is made. Once the order has been processed, the expected delivery times for your state/town can be found on the Australia Post website using your postcode and our postcode to calculate the estimated shipping time. Please keep this information in mind when choosing a shipping method, especially around the busy holiday periods as peak processing times will apply. Stomping Elephants is not responsible for lost or damaged postage. This deal does NOT include signature on delivery. Valid on Australian domestic orders only.

PLEASE NOTE - Orders that include Bon Maxie earring boards or e-Vouchers do not qualify.


Shipping Disputes

Unless you choose the registered post (signature on delivery) option, we cannot take responsibility for any items lost in transit. We take care in packaging your items, however, please contact us within five business days if your item arrives damaged to discuss options. A photograph of the damaged items will be required to assist us with our quality control.


Local Pick-up

Free local pickup is available from HQ in West Mackay, strictly between the hours of Mon - Fri 10am-2pm excluding public holidays. Once your order has been processed, pick-up location details will be sent to you via email. UPDATE: We are currently offering contactless pickup. More information about this will also be sent via email once your order has been placed.


Returns / Exchanges

All of our products are handmade with care - because of this, there may be elements of handmade charm, which only add to the uniqueness of your individual earrings! When choosing an item, please do so with care as we do not refund or exchange for change of mind. If you are unhappy with an item, please contact us to discuss options. Postage costs cannot be refunded.