FAQs

Can I wear my Stomping Elephants jewellery in the water?

To keep your Stomping Style looking pristine, we recommend that you do not wear your earrings or necklaces in the water.

What are your earring sizes?

Please check the earring size carefully in the description of each product. To determine the earring's size, we measure from the largest point of the earring (for both width and height) to determine its size category. Categories are within millimetres of each other as shown below, going from a medium to a large, for example, is a very small jump, so please check carefully when choosing based on size.

 

XS - 8-9mm

Small - 10-11mm

Medium - 12-13mm

Large - 14-15mm

XL - 16-17mm

XXL - 18-19mm

3XL - 20-21mm

4XL - 22mm+


Earring size guide 


What if I have sensitive skin?

We care about your health and only use quality products. Our earring posts are made from hypoallergenic silver-plated surgical steel -- perfect for sensitive ears. Our necklace chains are made of stainless steel. Glass pendant backs are made of zinc alloy. All materials are lead and nickel free.

Are your earrings suitable for children?

Our earrings are suitable for any age (once ears have been pierced), however, we strongly recommend that younger children are supervised at all times while wearing them as the small parts could easily be swallowed or be a choking hazard. Stomping Elephants Pty Ltd will not be held liable for any loss, damages or injuries related to the misuse of our products.

Do you accept returns or exchanges?

All of our products are handmade with care - because of this, there may be elements of handmade charm, which only add to the uniqueness of your individual earrings! When choosing an item, please do so with care as we do not refund or exchange for change of mind. If you are unhappy with an item, please contact us to discuss options. Postage costs cannot be refunded.


Do you do custom orders?

**PLEASE NOTE** Production for custom earring orders is currently closed. Please check back regularly for any updates about when custom production will re-open.

Yes, we LOVE doing custom orders! Whether it be a sports team logo, business logo, or club/community group logo, custom orders are a perfect way to advertise your brand. Our custom orders are based on the following criteria:

  • $8 per pair with a minimum of 20 pairs. Volume discounts may apply - see order form for further pricing details.
  • If a print-ready, high-resolution EPS (preferred) or JPG artwork file is not provided, a design fee will apply. Our custom earrings are circular in shape, so artwork that fits into a square (as opposed to a rectangle) will deliver the best results.
  • Minimum order is 20 pairs of earrings.
  • We require a 50% non-refundable deposit upon receiving your order form. No work will commence until the deposit has been received.
  • If using a company logo, you must supply a letter of authorisation stating that you have permission to use the logo.
  • Stomping Elephants will not be held liable for any infringment of copyright, trademark or intellectual property laws.
  • Turnaround time is up to 8 weeks from design approval (not date of order).
  • For more information, please contact us about your custom order enquiry



How do I care for my jewellery?

If you're here, it most likely means you've bought some Stomping goodies, so thank you! As our products are handmade (with lots of love), they require some care to keep them looking their best. Even the best-made, highest quality jewellery is delicate, so please use these helpful tips to keep your own stash in tip top shape:

  • Keep your Stomping Elephants jewellery stored in a clean, dry environment away from direct sunlight and avoid getting your jewellery wet. This includes, but is not limited to swimming, bathing and showering.
  • Put your jewellery on after applying cosmetics, moisturisers, or spraying perfumes as this may damage your jewellery.
  • Avoid wearing your jewellery to bed. Although our earrings and necklaces are made with silver-plated hypoallergenic surgical steel for sensitive ears, leaving them in all night can cause irritation and can damage the product.
  • Clean your jewellery using a damp cloth. Never use chemicals, and dry completely with a soft cloth. 
  • When removing your earrings, we recommend that you apply pressure to the pad of the earring stud post and pull off the clasp rather than pulling on the front of the earring, which may cause the glue to weaken.

How do you determine postage costs?

To ensure your earrings arrive safely and our wonderful postal workers stay stab-free (yes, this has happened once many years ago - sorry Aus Post!), we can only send your new pretty earring packages as a tracked parcel. Unfortunately, we don’t set the price of postage and we are at the mercy of Australia Post and other couriers who determine the shipping rates (yes it sucks, we agree). We also then have to factor in costs involved in the packaging such as boxes, bags, tape, labels, etc. We offer very affordable everyday prices on our earrings and have remained very competitive over the years. We understand this fee can be a shock to some, which is why we offer free postage for Australian domestic orders over $49 (excludes Bon Maxie earring boards and e-Vouchers). Many of our customers take advantage of this offer by inviting friends to go in on the order so that you can quickly qualify for free shipping and get more bang for your buck together.

Is my personal information kept private?

Your privacy is important to us. All information collected is only used for the purpose of processing your order. For more information, please view our privacy policy.

What are the accepted methods of payment?

We accept payment through our secure checkout via credit card, PayPal or bank deposit. If you choose to pay via bank deposit, our bank details will be displayed on the screen during the checkout process and on the tax invoice which will be emailed to you. If paying via credit card, please note we do not store your personal credit card information. Processing time begins as soon as the funds have cleared. All prices displayed are in Australian Dollars.

What are the shipping and pick-up policies?

All items will be processed and sent from our Mackay, Queensland 4740 office. Once we receive payment, please allow three full business days of processing time prior to the shipment of your order. After your order has been processed, domestic orders will be shipped via Australia Post or Sendle. Please check directly with the Australia Post or Sendle website using your postcode and our postcode to calculate the estimated shipping time. Please note - Stomping Elephants is not responsible for any shipping delays once the item is in transit. Information about local pickup can be found below.

Shipping Costs

All orders must be sent as a tracked parcel. There are several reasons for this, the first reason is for the safety of our amazing postal workers and awesome customers like you. If we send your pretty earrings in a smaller package, the earrings can poke through the packaging and potentially injury someone (Eek! Not good!). Secondly, we want to make sure your earrings arrive in perfect condition, so the parcel provides adequate protection for the goods inside. In terms of postage costs, we are at the mercy of Australia Post and other couriers who determine the shipping rates. We also have to consider extra costs such as boxes, bags, tape, labels, etc. We offer very affordable everyday prices on our earrings and have remained very competitive over the years. We understand shipping fees can be the bane of one's existence (including ours), which is why we offer free postage for Australian domestic orders over $49 (excludes Bon Maxie earring boards and e-Vouchers). One very clever way our customers take advantage of this offer is by inviting friends to go in on the order so that you can quickly qualify for free shipping and get more bang for your buck together.

Standard Shipping

The cost of standard shipping is $10. Most packages generally take two to ten business days from the time your item is posted until it arrives. Our orders are sent as parcels and include tracking.


Registered Post

This option costs extra and includes tracking and requires a signature on delivery for added security. This is not an express service and generally takes two to ten business days to arrive from the time your item is posted.


Express Post

By choosing Express Post at checkout, you are paying for Australia Post's express delivery service. This means your item will be delivered express only after we have processed your order. At Stomping Elephants, all orders are processed and packed in the order they are received, regardless of whether or not they are being shipped via express post. Our processing time is three full business days from the time payment is made. Once the order has been processed, the expected delivery times for your state/town can be found on the Australia Post website using your postcode and our postcode to calculate the estimated shipping time. Please keep this information in mind when choosing a shipping method, especially around the busy holiday periods as peak processing times will apply. This shipping method does not include signature on delivery. Stomping Elephants is not responsible for lost or damaged postage, or shipping delays once the item is in transit.


Free Shipping

To qualify for free shipping, your order total must be greater than A$49 (excluding shipping or taxes) on Australian domestic orders. Please select the free shipping option at the checkout. Items will be shipped via standard Australia Post or standard Sendle. Stomping Elephants Pty Ltd is not responsible for lost or damaged postage. For a small fee, you have the option to add signature on delivery for added security.

PLEASE NOTE - Orders that include Bon Maxie earring boards or e-Vouchers do not qualify for free shipping.


$6 Express Shipping Deal

To qualify for our six dollar express shipping deal, your order total must be greater than A$49 (excluding shipping or taxes). By choosing Express Post at checkout, you are paying for Australia Post's express delivery service. This means your item will be delivered express only after we have processed your order. At Stomping Elephants, all orders are processed and packed in the order they are received, regardless of whether or not they are being shipped via express post. Our processing time is three full business days from the time payment is made. Once the order has been processed, the expected delivery times for your state/town can be found on the Australia Post website using your postcode and our postcode to calculate the estimated shipping time. Please keep this information in mind when choosing a shipping method, especially around the busy holiday periods as peak processing times will apply. Stomping Elephants is not responsible for lost or damaged postage. This deal does NOT include signature on delivery. Valid on Australian domestic orders only.

PLEASE NOTE - Orders that include Bon Maxie earring boards or e-Vouchers do not qualify.


Shipping Disputes

Unless you choose the registered post (signature on delivery) option, we cannot take responsibility for any items lost in transit. We take care in packaging your items, however, please contact us within five business days if your item arrives damaged to discuss options. A photograph of the damaged items will be required to assist us with our quality control.


Local Pick-up

Free Mackay local pickup is available from HQ in West Mackay. Once your order has been processed, steps on how to collect your order will be sent to you via email. 


Where can I redeem e-Vouchers?

e-Vouchers can only be redeemed online at www.stompingelephants.com.au. Simply add the e-Voucher code to the checkout in the "Gift Card Code" field and click "Update" to apply. e-Vouchers are not redeemable at markets, stockists, or anywhere else Stomping Elephants' products are sold.